McDonalds

brettmirl · 22-12-2006 11:43am #1

Just wanted to highlight what I thought to be very good customer service after making a complaint.

Went to my local McDs this morning to get myself some breakfast.

Was served by, without doubt, the rudest employee I have ever had to deal with in a restaurant. Made a balls of my order, barked something at me when I pointed out his mistake and I think if he smiled, his face would have cracked.

I started the day in great form - last working day before the holidays and ended up in such bad form that I emailed McDs head office and told them my tale of woe. Was not expecting any reply as it was sent to the generic info@ mail acount.

Within 2 minutes of sending the email, I had a return reply...A phone call from the area supervisor within 5 minutes and a call from the restaurant manager within 10 minutes. All were very apologetic and thanked me for highlighting the problem.

Well done McDonalds...now if only some of the other companies mention in this section of boards.ie were so quick to respond to us customers...

Mr E · 22-12-2006 11:45am

... and now someone is unemployed for Christmas!

Fair play to McD's, though... thats good customer service.

delly · 22-12-2006 11:46am

Thats a very good response indeed. Oh, you also made me hungry

.

DublinWriter · 22-12-2006 6:06pm

TmB wrote:

Fair play to McD's, though... thats good customer service.

If I had to name one outfit that gets customer service right in this coutry, it would be McDonalds.

However, I think the reason for it is a little bit more sinister than you'd imagine.

The fast-food industry globally is on a hiding-to-nothing for many reasons, primarily health. They really have to pack-in the 'value-added' to make people want to come back.

If McD's, BurgerKing et al really did care about their customers, then they'd make the calorific value of their products available in-store.

Vorsprung · 22-12-2006 6:48pm

DublinWriter wrote:

If McD's, BurgerKing et al really did care about their customers, then they'd make the calorific value of their products available in-store.

Maybe I'm getting mixed up with a McDs in another country but I thought they had that info on the back of the sheets of paper they put on the trays, and on leaflets in store. Anyone know?

dudara · 22-12-2006 11:59pm

That's very good of McDonalds.

I was hassled one day on the street by one particular chugger, so I emailed the charity through their website, and I received a very apologetic email.

parsi · 23-12-2006 12:09am

bigjimthefirst wrote:

Maybe I'm getting mixed up with a McDs in another country but I thought they had that info on the back of the sheets of paper they put on the trays, and on leaflets in store. Anyone know?

They have it in Ireland as well.

sceptre · 23-12-2006 10:09pm

DublinWriter wrote:

If McD's, BurgerKing et al really did care about their customers, then they'd make the calorific value of their products available in-store.

Given that they do, what does that say about whether they care about their customers?

Sangre · 23-12-2006 10:14pm

DublinWriter wrote:

If I had to name one outfit that gets customer service right in this coutry, it would be McDonalds.

However, I think the reason for it is a little bit more sinister than you'd imagine.

The fast-food industry globally is on a hiding-to-nothing for many reasons, primarily health. They really have to pack-in the 'value-added' to make people want to come back.

If McD's, BurgerKing et al really did care about their customers, then they'd make the calorific value of their products available in-store.

Those leaflets have been available for years in McD. They even did an ad spoofing investigate journalism on this very point.

Not sure here but in US they're on back of place mats for several years. Helped me workourt my 3000 one sitting meal.

Dub13 · 27-12-2006 1:44pm

Fair play to McDonalds

Botswana · 27-12-2006 7:15pm

Isn't is sad that we're shocked by good customer service? Every business should be like this. It's a no brainer.

brettmirl · 27-12-2006 11:25pm

Agreed Botswana.

To be fair, what surprised me most was that I had emailed a generic email address (from their website) the day that most companies were closing up for Christmas and yet, I still got a prompt reply.

I do wish however that more people would use this section of boards to highlight good customer service as do bad.

Owen · 27-12-2006 11:29pm

Botswana wrote:

Isn't is sad that we're shocked by good customer service? Every business should be like this. It's a no brainer.

You pay peanuts Botswana, you get monkeys. I work as a Manager for my company, and I understand Customer Service, because a) I've been at it for ages and b) My company invests heavily in training and promoting the Customer as our wage payers.

Most fast food restaurants, and retail stores employ people who might have started at most up to a year ago, with very basic pay, and no training, and yet we expect the same level of ass kissing as if we were dropping 50k on a new Lexus. Go fig.

Botswana · 27-12-2006 11:46pm

But even naturally, like if someone complains about something, I naturally apologise and want to make them happy.

Is this not a normal human reaction??

Owen · 27-12-2006 11:51pm

Not when you hate your job

*Tripper* · 28-12-2006 12:13am

Fair play to McD's. Now that we know that they have a heart, help sick children and dont eat there own young we can all go and buy 200,000 Big Mc's. Hurahhh!

11.3 SECONDS · 29-12-2006 8:30pm

I know people think that they are creating business for it in the long term but would we not be better off if McDonalds took over the running of the Irish public health system as well as care for the elderly ???

People in A & E could get a special McTrolley meal while waiting for the doctor. People waiting for a trolley might get a McBack of an ambulance meal in the car park. You might get a McGeriatric in a home. The possibilities are just endless.......

They just could not make a bigger pudding of it than the current crew

cast_iron · 29-12-2006 10:02pm

bigjimthefirst wrote:

I thought they had that info on the back of the sheets of paper they put on the trays, and on leaflets in store. Anyone know?

Not only on the leaflets, but on each individual food carton also.

Guy:Incognito · 29-12-2006 11:15pm

ned78 wrote:

Most fast food restaurants, and retail stores employ people who might have started at most up to a year ago, with very basic pay, and no training, and yet we expect the same level of ass kissing as if we were dropping 50k on a new Lexus. Go fig.

My mate left his job in the shop we were working in selling electronics and went straigh to a job in a merc showroom, dont think just because you are spending a lot of money your suddenly getting to deal with the cream of upper class salespeople (not directed at my mate, in case he's reading this

). The money might be better but it's the same guy. He was agood, friendly sales guy when earnign not much more thanminimum wage. I think a lot of it is down to attitudes pf the person rather than the money they earn. I've walked out of showrooms a good few times as a result of arrogant salespeople.

11.3 SECONDS wrote:

I know people think that they are creating business for it in the long term but would we not be better off if McDonalds took over the running of the Irish public health system as well as care for the elderly ???

People in A & E could get a special McTrolley meal while waiting for the doctor. People waiting for a trolley might get a McBack of an ambulance meal in the car park. You might get a McGeriatric in a home. The possibilities are just endless.......

They just could not make a bigger pudding of it than the current crew

Jokign aside though, the health service is never going to be run as a profit making organisation, so it wouldnt really work.

Cloud · 10-01-2007 12:07pm

Another nice story about McD's here:

http://conoroneill.com/2007/01/06/thank-you-dave/

mayhem# · 11-01-2007 6:27pm

DublinWriter wrote:

If I had to name one outfit that gets customer service right in this coutry, it would be McDonalds.

However, I think the reason for it is a little bit more sinister than you'd imagine.

The fast-food industry globally is on a hiding-to-nothing for many reasons, primarily health. They really have to pack-in the 'value-added' to make people want to come back.

If McD's, BurgerKing et al really did care about their customers, then they'd make the calorific value of their products available in-store.

So they are only friendly to me because they want to sell me something?
DOOOOH!!!!
Other companies want to sell me their products also but employ rude, obnoxious staff.
Now where's the logic in your comment?

E.

Colm_Corcaigh · 16-03-2007 3:58pm

I read on some other thread that all discussion about McDonald's is discouraged (or banned?) because of some legal proceedings....
Why is that?

Another case of corporate censorship?

delly · 16-03-2007 4:10pm

That refers to another company that has similar initials, but is in no way connected to McDonalds.

Sam Vimes · 16-03-2007 4:58pm

Colm_Corcaigh wrote:

I read on some other thread that all discussion about McDonald's is discouraged (or banned?) because of some legal proceedings....
Why is that?

Another case of corporate censorship?

mcd is not mc donalds and where you saw it is the top of every forum on boards

McDonalds

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