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Prepay price changes - some points seem unclear

01.03.2017 10:50 #1
Registered User
I just received a notice that prepaid prices are changing: http://www.three.ie/cu...m-3rd-april-2017_20/

There are a few things I don't find very clear, could you help me clarify?

1) Why is there at the same time
Data - Republic of Ireland: All You Can Eat Data service
and
Data –  Republic of Ireland and EU: 2GB


i.e. why does the 2GB allowance also cover the RoI since there already is an all you can eat service here? In which case will that 2GB allowance be used-up by data usage in the ROI?

2)
If you have recurring scheduled top ups, you may wish to alter the frequency to 28 days in line with the new promotional period. This can be done from the 3rd April. We’ll contact you closer to the time with instructions on how to make this change.


Does that mean the website will allow users to schedule automatic top-ups every 28 days?
3 thanks
01.03.2017 10:59 #2
Verified representative
Originally posted by Bob24
I just received a notice that prepaid prices are changing: http://www.three.ie/customer-notification/prepay-service-change-effective-from-3rd-april-2017_20/

There are a few things I don't find very clear, could you help me clarify?

1) Why is there at the same time
Data - Republic of Ireland: All You Can Eat Data service

and
Data –  Republic of Ireland and EU: 2GB


i.e. why does the 2GB allowance also cover the RoI since there already is an all you can eat service here? In which case will that 2GB allowance be used-up by data usage in the ROI?

2)
If you have recurring scheduled top ups, you may wish to alter the frequency to 28 days in line with the new promotional period. This can be done from the 3rd April. We’ll contact you closer to the time with instructions on how to make this change.


Does that mean the website will allow users to schedule automatic top-ups every 28 days?

Hi Bob24, you can call 18008181021 for further information on this. Rachel 
01.03.2017 11:04 #3
Registered User
Thanks Rachel but this can not be serious? Three publishes an online notification to announce rate changes, and online customer service cannot explain what this notice means on this forum?
Last edited by Bob24: 01.03.2017 at 11:09.
9 thanks
01.03.2017 11:38 #4
Verified representative
This is the first time that Three has revised the cost of its core portfolio in a number of years. These changes are a direct result of the increase in costs of doing business. Notwithstanding the revisions, we still offer some of the most competitive plans on the market that are affordable and offer real value to our customers.

We are the only mobile operator to offer All You Can Eat data and we have also taken this opportunity to add more value to our plans by allocating an additional generous data allowance, which, as well as the text and call plan allowances, can be used when roaming in the EU. We are committed to maintaining our highly competitive position in the market, both on price and quality of service, and will remain industry leaders for data.
Last edited by Three: Rachel: 01.03.2017 at 12:37.
01.03.2017 11:47 #5
Registered User
Hi Rachel,

I know you have a tough job here and have probably been instructed not to answer any questions from customers.

But I am sure you know the statement you copied and pasted here doesn't answer my question in any way? I am not complaining or asking for a justification about the price change which this generic statement is trying to address. All I would like is a clarification about the notice which was posted online as it seems unclear, and I have asked fairly clear an straight forward questions which would be easy to answer if Three was willing to do so (in which circumstances will the 2GB allowance will be consumed for data usage in the ROI as opposed to the all you can eat allowance and does the notice mean there will be a automatic facility to top-up every 28 days?).

This is really very poor communication from Three to post vague new terms and conditions and not even to be willing to answer questions on what those terms mean for customers.
Last edited by Bob24: 01.03.2017 at 11:50.
11 thanks
01.03.2017 12:42 #6
Verified representative
Originally posted by Bob24
Hi Rachel,

I know you have a tough job here and have probably been instructed not to answer any questions from customers.

But I am sure you know the statement you copied and pasted here doesn't answer my question in any way? I am not complaining or asking for a justification about the price change which this generic statement is trying to address. All I would like is a clarification about the notice which was posted online as it seems unclear, and I have asked fairly clear an straight forward questions which would be easy to answer if Three was willing to do so (in which circumstances will the 2GB allowance will be consumed for data usage in the ROI as opposed to the all you can eat allowance and does the notice mean there will be a automatic facility to top-up every 28 days?).

This is really very poor communication from Three to post vague new terms and conditions and not even to be willing to answer questions on what those terms mean for customers.

Hi Bob24, we have a dedicated team that will be more than happy to answer any questions that you may have. You can reach them on 1800 818 021 and they will take you through the details.
01.03.2017 13:03 #7
Registered User
Originally posted by Three: Brogan
Hi Bob24, we have a dedicated team that will be more than happy to answer any questions that you may have. You can reach them on 1800 818 021 and they will take you through the details.

Wow,they just won't .
9 thanks
01.03.2017 13:20 #8
I too find it most confusing
01.03.2017 13:39 #9
It's quite simple
Three don't want you using all you can eat data when roaming so have changed the wording of all you can eat to suggest it's an Irish promotion not a plan
It's a bit like a prostitue claiming they don't have sex,it's just a promotional benefit of hiring the escort

The EU Commission are currently still preparing final arrangements for how feel at home is to be implemented from June 15 ,so three may yet be forced to modify their data restrictions in the EU as Comreg will have no option but to enforce whatever working arrangements are applied
1 thank
01.03.2017 13:48 #10
Dental Plan!
As the good Doctor above points out, what this does is change the AYCE Data to a "service" being offered by 3 Ireland, and not a data allowance in your contract. Which means that once you're outside of Ireland they do not have to continue offering you this "service" and you revert to your base allowance.

As you've probably guessed, what this also means is that 3 can remove or alter the AYCE Data service (either for everyone or for individual customers) without having to consult anyone or get into arguments about contracts. 

The new T's & C's about this "service" state:

Three reserves the right to withdraw the Service either generally or in respect of any particular Customer at anytime and to vary or amend any element of the Service at any time without further notice. These terms and conditions may be varied or amended by Three for any valid commercial, technical, legal, regulatory or operational reason.


It leaves AYCE data in a much more precarious position - they could start picking off the "high but not unreasonable" usage customers and removing their all-you-can-eat data bundles, regardless of whether a contract exists.

Ultimately here you will still effectively be getting the largest domestic data "allowance" in the market, but for the first time in nearly a decade it's worth shopping around to see if other operators have bundles that are better value for your needs. Up until now nobody had better plans than 3. 

I'll probably switch to Virgin and stay with €25 a month for unlimited everything.
Last edited by seamus: 01.03.2017 at 13:51.
4 thanks
01.03.2017 14:05 #11
Registered User
I'll and the rest if the family will be switching to the next best provider that does per month prepay.
I can see three losing out here.
01.03.2017 14:07 #12
Registered User
Yes I suspect this is a way to "work around" EU regulations in some way, but until Three clarifies I don't think we know how, which is why I asked.

Another way which is even worse than what Doctor Shivering has mentioned but would still work with the vague wording they have posted: since the 2GB are shared between ROI and the EU, their billing system might start using up those first when you start a new period in the ROI (as opposed to using the all you can eat allowance). Once you use it up - no problem in the ROI as you move to the all you can eat offer, but if you travel to the EU - tough luck you have already used your 2 GB in Ireland and will be charged per MB at an extortionate rate. I a not sure this is legal as far as EU rules are concern, but this is one explanation I can thing of for them specifically saying the 2GB allowance is ROI and EU in spite of the parallel can eat plan for the ROI.
Last edited by Bob24: 01.03.2017 at 14:18.
5 thanks
01.03.2017 14:09 #13
Registered User
Originally posted by kleefarr
I'll and the rest if the family will be switching to the next best provider that does per month prepay.
I can see three losing out here.

I am wondering if they are intentionally trying to push users away from the prepaid offer. I always find it strange than for most use cases it is better value than their sim-only postpaid contracts.
01.03.2017 14:23 #14
Originally posted by Bob24
Yes I suspect this is a way to "work around" EU regulations in some way, but until Three clarifies I don't think we know how which is why I asked.

Another way which is even worse than what Doctor Shivering has mentioned but would still work with the vague wording they have posted: since the 2GB are shared between ROI and the EU, their billing system might start using up those first when you start a new period in the ROI (as opposed to using the all you can eat allowance). Once you use it up - no problem in the ROI as you move to the all you can eat offer, but if you travel to the EU - tough luck you have already used your 2 GB in Ireland and will be charged per MB at an extortionate rate. I a not sure this is legal as far as EU rules are concern, but this is one explanation I can thing of for them specifically saying the 2GB allowance is ROI and EU in spite of the parallel can eat plan for the ROI.


I'm pretty sure ComReg would be forced to declare that illegal but let's wait and see what the guidelines will be
The current head of the EU commission has already thrown out teleco's attempts (EU wide in fairness) to implement units FUP's after June 15
The last I'd read was the only restriction agreed was that you had to use your service in its home country at least once every 3 months
The idea behind that being to prevent consumers finding the cheapest service in the EU and permanently roaming with it
1 thank
01.03.2017 14:32 #15
Registered User
Removing the free weekend calls is the deal breaker for me.  I'm just into data, can text and message anyone via various apps ands iMessage.  The Meteor 7.5gb for a tenner is where I'll be heading.  Thanks 3, was good while it lasted.
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