If you are unable to get a meter reading we can close the account with an estimate. Estimates are based on past usage patterns and are usually quite accurate. (exceptions to this can occur, e.g. if there have been a number of consecutive estimates)
If you send the following details by private message we'll be able to close the account for you:
Your full name and account number
Your contact number and date of birth (for account security)
Your forwarding address
The new occupant's name and phone number (or the landlord, solicitor or estate agent's name and number).