Quick question for you. I've asked the same in a reply to an earlier email also with regard to this RMA, but I'm hoping a quicker response can be had here. I've just got the RMA number after filling out the form, and I'm wondering:
Is it possible for returns to be dropped off at the pick-up point? I'm trying to return a 5.1 system, and it's very heavy and would probably cost an arm and leg to post.
Also, is it possible to get the replacement item shipped to a different address? The 5.1 system was a Christmas present, delivered to my parents house, but obviously I'd like it shipped directly to me in this case.
Our RMA's go back to Netherlands, your return has now shipped back to them. In general you should be hearing from them this week to update you on what's happening, it is the RMA dept busiest time of the year, so timelines may be running a bit longer than normal.
Just recieved confirmation that my RMA is being shipped back, I was told to call you to set up a different shipping address when I got the email, but of course I can't get through on the phone because of the ever-present auto-disconnect-when-busy thing you have going.
If you'd like, I can PM you the desired shipping address instead.
The Return will ship back to the pick up point, and once it's here the service dept will email you with 2 options; collect @ pick up point or delivered an address of your choice via courier (free of charge).