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eircom Representatives

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crackling line, missing dialtone

29.12.2010 12:27 #1
Registered User
Hi guys,

Have just signed up for eircom in the Sandycove area. At the start the modem was refusing to sync, called support, and the speed was then set to approx 2mb. This allowed some degree of syncing however the connection has been incredibly unstable, and since 9pm last night was not connecting at all. Modem is directly connected to wall socket.

AFAIK we are well within 5kms of the Dun Laoghaire exchange.

When talking to the CSR they were offering to send an engineer out to take a look - however basically the CSR said that there's no notice of this - and it would be anytime within 2-3 days and if I was lucky I would get a phone call beforehand. Is that actually accurate? Because there's no way anyone in the house can be off work for that length of time on the promise of a potential engineer visit.

Back to the line - managed to get an old analog phone, was checking the sockets - sounded crackly, and then at other times could not even get a dialtone. Assuming that, I suppose a fault could be lodged?

Was told by the CSR previously that if the engineer came out and found no fault with their equipment it would be a 150 Euro call-out charge. We're living in an apartment and the wiring is probably the same since the 70s. In this situation, who would be liable? Would calling an engineer out just say its the building's problem, that's 150 squids please? I.e. at which point does the equipment change from eircom to the householders problem?

As an FYI - when the line was up, these were the stats I was getting last:

set to adsl_g.lite
speed 1920 / 96
line attn: 54/31
noise margin: 6/6

Any help/advise greatly appreciated!
29.12.2010 12:35 #2
Originally posted by lpw
Hi guys,

Have just signed up for eircom in the Sandycove area. At the start the modem was refusing to sync, called support, and the speed was then set to approx 2mb. This allowed some degree of syncing however the connection has been incredibly unstable, and since 9pm last night was not connecting at all. Modem is directly connected to wall socket.

AFAIK we are well within 5kms of the Dun Laoghaire exchange.

When talking to the CSR they were offering to send an engineer out to take a look - however basically the CSR said that there's no notice of this - and it would be anytime within 2-3 days and if I was lucky I would get a phone call beforehand. Is that actually accurate? Because there's no way anyone in the house can be off work for that length of time on the promise of a potential engineer visit.

Back to the line - managed to get an old analog phone, was checking the sockets - sounded crackly, and then at other times could not even get a dialtone. Assuming that, I suppose a fault could be lodged?

Was told by the CSR previously that if the engineer came out and found no fault with their equipment it would be a 150 Euro call-out charge. We're living in an apartment and the wiring is probably the same since the 70s. In this situation, who would be liable? Would calling an engineer out just say its the building's problem, that's 150 squids please? I.e. at which point does the equipment change from eircom to the householders problem?

As an FYI - when the line was up, these were the stats I was getting last:

set to adsl_g.lite
speed 1920 / 96
line attn: 54/31
noise margin: 6/6

Any help/advise greatly appreciated!


Can you send me a Private Message with your eircom account number and your landline number and I will look into this for you today
Thank You
Eleanor
29.12.2010 12:41 #3
Registered User
Wow, thanks for the very quick reply! Much appreciated.

PM sent.

Thanks again!
29.12.2010 12:47 #4
Originally posted by lpw
Hi guys,

Have just signed up for eircom in the Sandycove area. At the start the modem was refusing to sync, called support, and the speed was then set to approx 2mb. This allowed some degree of syncing however the connection has been incredibly unstable, and since 9pm last night was not connecting at all. Modem is directly connected to wall socket.

AFAIK we are well within 5kms of the Dun Laoghaire exchange.

When talking to the CSR they were offering to send an engineer out to take a look - however basically the CSR said that there's no notice of this - and it would be anytime within 2-3 days and if I was lucky I would get a phone call beforehand. Is that actually accurate? Because there's no way anyone in the house can be off work for that length of time on the promise of a potential engineer visit.

Back to the line - managed to get an old analog phone, was checking the sockets - sounded crackly, and then at other times could not even get a dialtone. Assuming that, I suppose a fault could be lodged?

Was told by the CSR previously that if the engineer came out and found no fault with their equipment it would be a 150 Euro call-out charge. We're living in an apartment and the wiring is probably the same since the 70s. In this situation, who would be liable? Would calling an engineer out just say its the building's problem, that's 150 squids please? I.e. at which point does the equipment change from eircom to the householders problem?

As an FYI - when the line was up, these were the stats I was getting last:

set to adsl_g.lite
speed 1920 / 96
line attn: 54/31
noise margin: 6/6

Any help/advise greatly appreciated!


Just speaking to Support now for you, will come back to you shortly.
29.12.2010 14:41 #5
Originally posted by lpw
Hi guys,

Have just signed up for eircom in the Sandycove area. At the start the modem was refusing to sync, called support, and the speed was then set to approx 2mb. This allowed some degree of syncing however the connection has been incredibly unstable, and since 9pm last night was not connecting at all. Modem is directly connected to wall socket.

AFAIK we are well within 5kms of the Dun Laoghaire exchange.

When talking to the CSR they were offering to send an engineer out to take a look - however basically the CSR said that there's no notice of this - and it would be anytime within 2-3 days and if I was lucky I would get a phone call beforehand. Is that actually accurate? Because there's no way anyone in the house can be off work for that length of time on the promise of a potential engineer visit.

Back to the line - managed to get an old analog phone, was checking the sockets - sounded crackly, and then at other times could not even get a dialtone. Assuming that, I suppose a fault could be lodged?

Was told by the CSR previously that if the engineer came out and found no fault with their equipment it would be a 150 Euro call-out charge. We're living in an apartment and the wiring is probably the same since the 70s. In this situation, who would be liable? Would calling an engineer out just say its the building's problem, that's 150 squids please? I.e. at which point does the equipment change from eircom to the householders problem?

As an FYI - when the line was up, these were the stats I was getting last:

set to adsl_g.lite
speed 1920 / 96
line attn: 54/31
noise margin: 6/6

Any help/advise greatly appreciated!


Hello
Confirmed apointment for tomorrow morning 9-1pm
Thanks
Eleanor
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